Last updated: August 18, 2026

Welcome to Sorevana Sleep

These Terms of Service apply to your use of www.sorevanasleep.com and to purchases made through our website.

By accessing our website, using our services, or placing an order, you agree to these Terms of Service together with any other policies referred to on our website.

Nothing in these Terms of Service is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable federal or state consumer protection laws.

Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement or that you have permission from a parent or legal guardian where required.

You must not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

You must also not use our website in a way that may damage, disable, interfere with, or compromise its security or operation.

Product Information

We aim to present our products as clearly and accurately as reasonably possible.

Product pages may include information about:

Colors
Materials
Dimensions
Sizes
Features
Product images
Care instructions
Availability

Please carefully review the product information, dimensions, and other relevant details before placing your order.

Colors and appearance may vary slightly from what you see on your screen due to differences in device displays, lighting, photography, and screen settings.

Measurements may also vary slightly where items are measured manually.

We may update product descriptions, images, specifications, or other website information when reasonably necessary.

Nothing in this section limits any rights you may have if a product does not match its description or otherwise fails to meet applicable consumer protection requirements.

Product Availability

All products are subject to availability.

Occasionally, an item may become unavailable after an order has been placed due to stock changes, supplier availability, or other circumstances.

If we are unable to supply an item you have ordered, we will contact you and provide an appropriate solution, which may include canceling the affected item and refunding the amount paid for that item.

Pricing

Prices displayed on www.sorevanasleep.com are shown in the currency indicated on the website.

Prices, promotions, and discounts may change from time to time.

We take reasonable care to ensure that pricing and product information displayed on our website is accurate.

If we discover an obvious pricing, listing, or technical error affecting your order, we may contact you before fulfillment to explain the issue and discuss the available options.

If an affected order cannot be fulfilled, any amount paid for the canceled item will be refunded to the original payment method.

Nothing in this section permits Sorevana Sleep to disregard any obligations that apply under applicable federal or state law.

Sales, Promotions & Discount Codes

From time to time, Sorevana Sleep may offer sales, promotional discounts, discount codes, multi-buy offers, or other special promotions.

Each promotion may be subject to specific conditions displayed on our website or in the relevant promotional material.

Unless otherwise stated:

Promotions are available for a limited period
Discounts cannot necessarily be combined with other offers
Discount codes must be entered correctly during checkout
Promotions may apply only to selected products
Promotional offers may be subject to product availability

Where we advertise a discount, sale price, or promotional benefit, we aim to present the conditions of that offer clearly.

Orders

When placing an order, you agree to provide current, complete, and accurate information.

This includes your:

Name
Email address
Billing details
Shipping address
Contact details

After placing an order, you will normally receive an order confirmation by email.

This confirmation acknowledges that we have received your order.

An order may still require review before fulfillment, including for payment confirmation, product availability, shipping information, and fraud prevention purposes.

Order Changes

If you notice an error after placing your order, please contact us as quickly as possible at:

info@sorevanasleep.com

We process orders as efficiently as possible, so we cannot guarantee that an order can still be changed once processing has started.

If your order has already been dispatched, changes may no longer be possible.

Order Cancellations

If you would like to cancel your order, please contact us as soon as possible at:

info@sorevanasleep.com

If the order has not yet entered processing or been dispatched, we will do our best to assist.

Once an order has been processed or shipped, cancellation may no longer be possible, and you may need to follow the applicable return procedure after receiving your package.

Any cancellation rights available under applicable law are not affected by this section.

Refusal or Cancellation of Orders

We may refuse, hold, limit, or cancel an order where there is a reasonable basis to do so.

Examples may include:

Payment could not be authorized
The product is unavailable
Shipping information is incomplete or invalid
There is a clear pricing or listing error
We reasonably suspect fraud or unauthorized payment activity
We are unable to deliver to the provided address
An order appears to involve misuse of a promotion or our website

If we cancel an order after payment has already been collected, we will refund the amount paid for the canceled items to the original payment method.

Payments

We accept the payment methods displayed during checkout.

Available payment methods may include major credit or debit cards and other secure payment methods shown at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments are processed by third-party payment providers.

Sorevana Sleep does not generally receive or store your full credit or debit card details.

Please see our Privacy Policy for more information about how personal information is handled.

Shipping & Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Our standard order processing time is generally 1 to 3 business days.

After dispatch, delivery within the United States generally takes approximately 8 to 14 business days, although delivery times are estimates and may vary.

Business days do not include weekends or public holidays.

Once an order has been dispatched, tracking information will be provided where available.

Delivery may occasionally be affected by circumstances outside our direct control, including carrier delays, customs processing, peak shopping periods, public holidays, severe weather, or incorrect delivery information.

If we are unable to ship an order within the time stated or otherwise required by applicable law, we will handle the delay in accordance with applicable requirements.

Please refer to our Shipping Policy for complete shipping information.

Direct Supplier Fulfillment

Some products may be shipped directly from our suppliers or fulfillment partners.

This allows an order to travel directly from the supplier toward the customer's delivery address rather than first being shipped through an additional location.

Some suppliers and fulfillment partners may be located outside the United States, including in China.

As a result, some packages may be dispatched internationally.

If your order contains multiple items, those items may occasionally be sent in separate packages and arrive at different times.

Please see our Shipping Policy for further information.

Returns & Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

100-Night Pillow Trial

Eligible Sorevana Sleep pillows are covered by our 100-night trial, giving you time to experience your pillow at home.

The 100-night trial applies only to eligible pillows and is subject to the conditions explained in our Returns & Refund Policy.

30-Day Returns for Other Products

Bedding, pillowcases, sleep masks, and other accessories may be eligible for return within 30 days of receiving your order.

To qualify for a voluntary return, these products must generally be:

Unused
Unwashed
Undamaged
In their original packaging

Please do not return an item without first contacting our customer support team.

You must receive the correct return address and return instructions before sending a product back.

Unless otherwise required by applicable law or stated in our Returns & Refund Policy, customers may be responsible for return shipping costs for voluntary returns.

Once an eligible return has been received, inspected, and approved, the applicable refund will be issued to the original payment method.

Our voluntary return policy and 100-night pillow trial do not limit any rights or remedies that may apply under federal or state law.

Please read our Returns & Refund Policy for the complete terms and conditions.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as reasonably possible at:

info@sorevanasleep.com

Please include your order number and information about the problem.

We may also ask for clear photographs or other reasonable information where this helps us understand and resolve the issue.

We will assess the situation and provide an appropriate solution in accordance with our policies and applicable law.

Our voluntary return periods and 100-night pillow trial do not remove or shorten any statutory rights that may apply to damaged, defective, incorrect, or non-compliant products.

Consumer Rights

Purchases made through Sorevana Sleep may be protected by applicable United States federal and state consumer protection laws.

Nothing in these Terms of Service, our Returns & Refund Policy, Shipping Policy, or any other store policy is intended to exclude, restrict, or modify a right or remedy that cannot lawfully be excluded, restricted, or modified.

The rights and remedies available to a customer may vary depending on the circumstances and applicable law.

Customer Accounts

If our website allows you to create a customer account, you are responsible for maintaining the confidentiality of your login information.

You agree to provide accurate and current account information.

Please contact us if you believe that your account has been accessed or used without authorization.

We may take reasonable steps to protect accounts and prevent fraudulent or unauthorized activity.

Intellectual Property

The content presented on our website, including our brand name, logo, website design, written content, graphics, and other original brand materials, may be owned by, licensed to, or lawfully used by Sorevana Sleep.

Product images, descriptions, or other materials supplied by third parties may remain the property of their respective owners.

You may not reproduce, distribute, commercially exploit, or falsely represent Sorevana Sleep's protected content without appropriate permission.

The name and branding of Sorevana Sleep may not be used in a way that falsely suggests endorsement, affiliation, or authorization.

Reviews & User Content

If you submit a review, photograph, comment, or other content to us, you confirm that the content reflects your genuine experience and does not knowingly contain unlawful, abusive, defamatory, fraudulent, or misleading material.

We may moderate or remove content where reasonably necessary, including spam, unlawful content, fraudulent content, or material unrelated to the product or service being reviewed.

We will not knowingly alter the meaning of a genuine customer review in a way that misrepresents the customer's experience.

We may not use, create, purchase, or present reviews or testimonials in a manner prohibited by applicable law.

Prohibited Use

You must not use our website or services:

For unlawful or fraudulent purposes
To breach applicable laws or regulations
To attempt unauthorized access to our website or systems
To distribute viruses, malware, or harmful code
To interfere with website security or functionality
To scrape, harvest, or improperly collect personal information
To impersonate another person
To submit knowingly false or misleading information
To infringe intellectual property or other third-party rights
To misuse promotional codes, payment systems, or website functions

We may restrict access where reasonably necessary to protect our website, customers, or business from misuse or security risks.

Third-Party Services & Links

Our website may use or provide access to services operated by third parties.

These may include payment services, ecommerce technology, marketing tools, shipping providers, and external websites.

We are not responsible for websites or services operated independently by third parties that we do not control.

Third-party services may be subject to their own terms, policies, and privacy practices.

We recommend reviewing those policies where relevant.

Website Availability

We aim to keep our website accessible and functioning correctly.

However, we cannot guarantee uninterrupted or error-free access at all times.

The website may occasionally be unavailable because of maintenance, technical issues, service-provider interruptions, or circumstances outside our reasonable control.

We may make reasonable changes to our website or services from time to time.

Disclaimer & Limitation of Liability

To the maximum extent permitted by applicable law, Sorevana Sleep is not responsible for losses that are not reasonably foreseeable or that arise from matters outside our reasonable control.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in this section excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded under applicable federal or state law.

Your Responsibilities

You are responsible for:

Providing accurate order and delivery information
Using our website lawfully
Keeping account login information secure where applicable
Following return instructions provided by our customer support team
Ensuring that you are authorized to use your chosen payment method

You may be responsible for losses or costs directly resulting from unlawful or fraudulent use of our website where permitted by applicable law.

Privacy

Your use of our website may involve the collection and processing of personal information.

Please review our Privacy Policy for information about how Sorevana Sleep collects, uses, stores, and shares personal information.

Our Privacy Policy may include information relating to Shopify, suppliers, fulfillment partners, payment providers, marketing services, cookies, analytics, and other technologies used in connection with our store.

Changes to These Terms

We may update these Terms of Service when reasonably necessary, for example to reflect changes to our website, services, policies, technology, business practices, or legal obligations.

The current version of these Terms will be published on this page together with the date it was last updated.

Changes will generally apply from the date the updated Terms are published and will not retrospectively remove rights that have already arisen in relation to an earlier purchase.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or removed only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Sorevana Sleep

Email: info@sorevanasleep.com

Website: www.sorevanasleep.com