FAQ
Last updated: August 18, 2026
Below you’ll find answers to some of the most common questions about shopping with Sorevana Sleep.
If you cannot find the answer you’re looking for, please contact us at:
How long does shipping take?
Orders are normally processed within 1 to 3 business days.
Once your order has been processed and shipped, delivery within the United States generally takes approximately 5 to 12 business days.
Please keep in mind that delivery times are estimates. Carrier delays, customs processing, public holidays, severe weather, or busy shopping periods may occasionally cause delays.
Once your order is on its way, we’ll send you a shipping confirmation email with tracking information where available.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email.
Where tracking is available, this email will include your tracking information so you can follow your package and view the latest delivery updates.
Please allow a short period of time for tracking information to become active after receiving your shipping confirmation.
If you have not received tracking information after your order has been processed, please contact:
Where do you ship from?
Some Sorevana Sleep orders are shipped directly from our suppliers and fulfillment partners.
Some of these suppliers are located outside the United States, including in China.
Direct supplier fulfillment allows your order to travel directly from the supplier to your delivery address without first being shipped through an additional location.
Depending on the products ordered, items may occasionally be shipped separately and arrive in more than one package.
Do you offer free shipping?
Yes. We currently offer free standard shipping within the United States, unless clearly stated otherwise during checkout.
Any applicable charges will always be displayed before you complete your purchase.
Do you offer a 100-night trial?
Yes. Eligible Sorevana Sleep pillows are covered by our 100-Night Pillow Trial.
The trial begins on the day you receive your pillow and gives you up to 100 nights to try it at home.
If you decide the pillow is not right for you, please contact us within the 100-night trial period at:
We will provide you with the correct return instructions.
Please do not send your pillow back before contacting us.
Can I actually sleep on the pillow during the 100-night trial?
Yes.
The purpose of our 100-Night Pillow Trial is to give you the opportunity to genuinely try the pillow at home.
Normal household use during the trial period is permitted.
However, the pillow must not be intentionally damaged, altered, misused, excessively soiled, or treated in a way beyond normal use.
Please review our Returns & Refund Policy for the complete conditions.
Does the 100-night trial apply to all products?
No.
The 100-Night Pillow Trial applies only to eligible Sorevana Sleep pillows.
Bedding, pillowcases, sleep masks, and other accessories are covered by our 30-day return policy instead.
Can I return bedding, pillowcases, sleep masks, or accessories?
Yes.
Eligible bedding, pillowcases, sleep masks, and other accessories may be returned within 30 days of receiving your order.
For a voluntary return, these products must generally be:
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Unused
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Unwashed
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Undamaged
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In their original condition
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In their original packaging where applicable
Please contact us before sending anything back.
How do I start a return?
To request a return, email us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The product you would like to return
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The reason for your return
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Clear photos if the product is damaged, defective, or incorrect
Our customer support team will review your request and provide you with the appropriate return instructions and return address.
Where do I send my return?
The correct return address depends on the product, supplier, or fulfillment partner.
Some approved returns may need to be sent directly to an overseas return location, including China.
This is why it is important to contact us before returning anything.
Please do not send your return to the address shown on the original shipping package unless we specifically instruct you to do so.
Who pays for return shipping?
For voluntary returns, including returns under the 100-Night Pillow Trial and our 30-day return policy, the customer is responsible for arranging and paying return shipping unless otherwise stated by Sorevana Sleep.
If the approved return location is outside the United States, including China, the customer is responsible for shipping the voluntary return to that location.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return has been completed.
Different conditions may apply if you receive a damaged, defective, or incorrect product.
When will I receive my refund?
Once your eligible return has arrived at the approved return location, it will be inspected.
If your return is approved, your refund will generally be processed to your original payment method within 7 business days.
After we issue the refund, your bank, card provider, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
How much will I be refunded?
For an approved voluntary return, we refund the eligible purchase price actually paid for the returned product.
If you purchased the product using a discount, your refund will be based on the amount you actually paid.
Return shipping costs paid by the customer are not included in the refund unless otherwise required by applicable law or specifically agreed by Sorevana Sleep.
What if my product arrives damaged, defective, or incorrect?
If something is not right with your order, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging where relevant
We will review the situation and determine an appropriate solution based on the circumstances.
This may include a replacement, refund, or another appropriate solution.
Can I change or cancel my order?
If you notice a mistake or would like to cancel your order, please contact us as quickly as possible at:
We process orders efficiently, so we cannot guarantee that an order can still be changed or canceled once processing has started.
Once an order has already been shipped, cancellation is no longer possible and the applicable return procedure will need to be followed after delivery.
Why did I receive only part of my order?
If you ordered several items, they may occasionally be fulfilled by different suppliers or shipping locations.
This means your order may be delivered in separate packages and may arrive on different days.
If one product arrives before another, this does not necessarily mean that the rest of your order is missing.
Where available, tracking information will be provided for individual shipments.
Which payment methods do you accept?
We accept the secure payment methods displayed during checkout.
Depending on availability, these may include:
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PayPal
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Major credit cards
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Major debit cards
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods displayed during checkout
The exact payment options available to you will be shown before you complete your purchase.
Is my payment secure?
Our online store is operated using Shopify, and payments are processed through established third-party payment providers.
Sorevana Sleep does not generally receive or directly store your complete credit or debit card details.
For more information, please review our Payment Policy and Privacy Policy.
Are prices displayed in U.S. dollars?
Yes.
Prices on www.sorevanasleep.com are displayed in U.S. dollars (USD) unless clearly stated otherwise.
If your payment method uses another currency, your bank or payment provider may apply currency conversion or international transaction charges.
Do you offer paid subscriptions?
No.
Sorevana Sleep does not currently offer paid recurring product subscriptions or memberships.
Signing up for our email newsletter is free and does not authorize Sorevana Sleep to charge you recurring fees.
A normal product purchase is a one-time purchase unless clearly stated otherwise.
Is Sorevana Sleep a physical store?
No. Sorevana Sleep is an online store serving customers in the United States.
You can shop our products online at:
How can I contact Sorevana Sleep?
For questions about your order, shipping, returns, refunds, products, payments, or anything else, please contact our customer support team at:
If your question relates to an existing order, please include your order number so we can assist you more efficiently.
Where can I find your store policies?
You can find more detailed information in our:
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Terms of Service
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Order & Delivery Policy
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Returns & Refund Policy
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Payment Policy
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Privacy Policy
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Cookie Policy
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Subscription Policy
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Contact Information & Legal Notice
These policies provide more detailed information about shopping with Sorevana Sleep.