Order & Delivery
Last updated: August 18, 2026
At Sorevana Sleep, we want your order to be handled carefully, clearly, and as efficiently as possible.
This Order & Delivery Policy explains how orders placed through www.sorevanasleep.com are processed, shipped, and delivered.
Order Processing Time
After your order has been placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for shipment.
Once your order has been shipped, you will receive a shipping confirmation email. Where tracking is available, this email will include your tracking details so you can follow the progress of your delivery.
Business days are Monday through Friday, excluding public holidays.
Delivery Time
After your order has been processed and shipped, delivery within the United States generally takes approximately 8 to 14 business days.
Please keep in mind that delivery times are estimates and may occasionally vary due to circumstances outside our control. These may include carrier delays, customs processing, peak shopping periods, public holidays, severe weather, or incorrect or incomplete delivery information.
We always aim to have your order delivered as quickly as reasonably possible.
Direct Supplier Shipping
Some products sold through Sorevana Sleep may be shipped directly from one of our suppliers or fulfillment partners.
Instead of first sending an item to us and then forwarding it to you, your order may be shipped directly from the supplier to your delivery address.
As some of our suppliers and fulfillment partners are located outside the United States, your package may be shipped internationally, including from China.
This allows orders to move directly from the supplier toward their final destination without an additional shipping step.
Depending on the items in your order, products may occasionally be shipped separately and arrive in more than one package.
Shipping & Delivery Partners
We offer free standard shipping within the United States.
Depending on the product, supplier location, and your delivery address, your package may be transported by international shipping partners and local delivery carriers.
The carrier used may therefore vary from one order to another.
Where tracking is available, you will receive your tracking information by email once your order has been shipped.
Please note that tracking information may take a short period of time to become active after you receive your shipping confirmation.
Shipping Costs
Standard shipping is free for orders delivered within the United States, unless clearly stated otherwise during checkout.
There are no additional standard shipping charges added after you place your order.
Tracking Your Order
Once your order has been shipped, we will send you a shipping confirmation email.
Where tracking is available, this email will contain your tracking information, allowing you to follow your package and view the latest available delivery updates.
Please note that tracking updates are provided by the shipping carrier, and there may occasionally be a short delay before new tracking information appears.
If you have not received your tracking information after your order has been processed, please contact our customer support team at:
Incorrect or Incomplete Shipping Details
Please carefully check your delivery details before completing your order.
If you notice that you have entered an incorrect address or other shipping information, please contact us as soon as possible at:
We will do our best to assist you. However, once an order has already been processed or shipped, we cannot guarantee that the shipping address can still be changed.
Sorevana Sleep cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer when placing an order, except where otherwise required by applicable law.
Shipping Delays
Occasional shipping delays may occur due to circumstances outside our direct control.
If we become aware that we are unable to ship your order within the timeframe stated at the time of purchase, we will handle the delay in accordance with applicable U.S. law.
Where required, we will notify you of the delay and provide you with the option to agree to the revised shipping timeframe or cancel the affected order for a refund.
Delayed Orders
If your order has been shipped but has not arrived within the expected delivery timeframe, please contact us at:
Please include your:
-
Full name
-
Order number
-
Email address used when placing your order
Our customer support team will review the available shipping and tracking information and assist you with the next steps.
Occasional delivery delays may occur due to circumstances outside our direct control. We will always do our best to help locate your package and provide you with the latest available information.
Lost or Missing Packages
If the tracking information shows that your package has been delivered but you cannot locate it, we recommend first checking:
-
Around your property or designated safe delivery location
-
With other members of your household
-
With neighbors who may have accepted the package
-
With the local delivery carrier or post office
If you are still unable to locate your package, please contact us at:
Please provide your order number and any relevant delivery information so we can review the situation and assist where possible.
Multiple Packages
If you order more than one item, your order may occasionally be fulfilled by different suppliers or distribution locations.
This means that your items may be sent in separate packages and may arrive on different days.
If this happens, you do not need to worry if one item arrives before another.
Where available, tracking information will be provided for the individual shipments.
U.S. Consumer Rights
Nothing in this Order & Delivery Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded, restricted, or modified under applicable United States federal or state consumer protection laws.
Questions About Your Order
If you have any questions about your order, shipping, or delivery, our customer support team is happy to assist you.
Please contact us at:
We recommend including your order number in your message so we can assist you as efficiently as possible.
Sorevana Sleep
Website: www.sorevanasleep.com
Email: info@sorevanasleep.com