Return & Refund
Last updated: August 18, 2026
At Sorevana Sleep, we want you to feel comfortable and confident when shopping with us.
This Returns & Refund Policy explains how returns, refunds, and our 100-Night Pillow Trial work for purchases made through www.sorevanasleep.com.
100-Night Pillow Trial
Eligible Sorevana Sleep pillows are covered by our 100-Night Pillow Trial.
This gives you up to 100 nights from the date you receive your pillow to try it at home and decide whether it is right for you.
If you are not satisfied with your pillow, please contact us within the 100-night trial period at:
Please include:
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Your full name
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Your order number
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The email address used when placing your order
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The reason for your return
Please do not send your pillow back before contacting us.
Once we have reviewed your request, our customer support team will provide the correct return instructions and return address.
Normal use of the pillow during the trial period is permitted. However, the pillow must not have been intentionally damaged, misused, altered, or treated in a way beyond normal household use.
If the return is received and approved in accordance with this policy, the eligible purchase price of the pillow will be refunded to your original payment method.
The 100-Night Pillow Trial applies only to eligible pillows and does not automatically apply to bedding, pillowcases, sleep masks, or other accessories.
30-Day Returns for Other Products
Bedding, pillowcases, sleep masks, and other accessories may be returned within 30 days of receiving your order.
To qualify for a voluntary return, these products must be:
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Unused
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Unwashed
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Undamaged
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In their original condition
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In their original packaging where applicable
Please contact us within the 30-day return period before sending any product back.
Products that have been used, washed, worn, altered, or damaged after delivery may not qualify for a voluntary return.
These conditions do not affect any rights you may have if a product arrives damaged, defective, incorrect, or otherwise does not comply with applicable law.
Starting a Return
To start a return, contact us at:
Please include:
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Your full name
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Your order number
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The email address used when placing your order
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The item or items you would like to return
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The reason for your return
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Clear photos if your item is damaged, defective, or incorrect
Once we have reviewed your request, our customer support team will provide you with the appropriate return instructions.
Return Approval & Instructions
All returns must be arranged through our customer support team before being sent.
Please do not return a product to the address shown on the original shipping package unless we specifically instruct you to do so.
Once your return request has been reviewed, we will provide:
- The correct return address
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Return instructions
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Any information that should be included with your package
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Any other relevant return details
Some products may need to be returned directly to one of our suppliers or fulfillment partners.
Depending on the product and supplier, the approved return location may be outside the United States, including in China.
Please wait until you have received our return instructions before sending your product.
Return Shipping Costs
For voluntary returns, including returns under the 100-Night Pillow Trial or 30-day return policy, the customer is responsible for arranging and paying the return shipping costs unless otherwise stated by Sorevana Sleep.
If the approved return location is outside the United States, including China, the customer is responsible for the cost of shipping the return to the approved return address.
We strongly recommend using a tracked shipping service and keeping your shipping receipt until your return and refund have been completed.
Different conditions may apply if you receive a damaged, defective, or incorrect product.
Return Tracking
For voluntary returns, we strongly recommend sending your package using a tracked shipping method.
Please provide the tracking number to our customer support team once your return has been shipped.
This allows us to follow the return and confirm when it reaches the approved return location.
Sorevana Sleep cannot be responsible for voluntary return packages that are lost during return shipping before reaching the approved return location.
Please keep your shipping receipt and tracking information until your refund has been completed.
Condition of Pillow Returns
The purpose of our 100-Night Pillow Trial is to allow you to genuinely try the pillow.
Normal use during the trial period is therefore permitted.
However, returned pillows should be reasonably clean and must not have been:
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Intentionally damaged
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Altered or modified
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Misused
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Contaminated or excessively soiled
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Damaged through use beyond normal household use
We reserve the right to review returned products before approving a refund where there is evidence of misuse, abuse, or intentional damage.
Condition of Other Returned Products
Products returned under our 30-day voluntary return policy must be unused and in a condition suitable for return.
This means the product should generally be:
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Unused
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Unwashed
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Undamaged
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In its original condition
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Returned with its original packaging where applicable
Items that have clearly been used, washed, altered, or damaged after delivery may not qualify for a voluntary refund.
Items Excluded From Voluntary Returns
Certain products may not qualify for voluntary returns, including:
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Gift cards
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Personalized or custom-made products
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Used or opened hygiene-sensitive products
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Items that have been used, washed, altered, or intentionally damaged
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Products specifically identified as non-returnable before purchase, where permitted by applicable law
This does not affect the 100-Night Pillow Trial for eligible pillows.
These exclusions also do not remove any rights that may apply where a product is damaged, defective, incorrect, or otherwise subject to rights or remedies under applicable law.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
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Your order number
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A description of the issue
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Clear photos of the product
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Photos of the packaging where relevant
Providing clear information and photos can help us assess and resolve the issue more efficiently.
We will review the information provided and determine the appropriate solution based on the circumstances and applicable law.
Depending on the situation, this may include a replacement, refund, or another appropriate solution.
The 30-day voluntary return period and 100-Night Pillow Trial do not limit rights or remedies that cannot legally be excluded under applicable federal or state law.
Refunds
Once an eligible return has arrived at the approved return location, it will be inspected.
If your return is approved, we will notify you by email.
Approved refunds will generally be processed to the original payment method within 7 business days after the return has been received, inspected, and approved.
After we issue the refund, your bank, credit card company, PayPal, or other payment provider may require additional processing time before the funds appear in your account.
Processing times imposed by payment providers are outside our direct control.
Refund Amount
For an approved voluntary return, the refund covers the eligible purchase price paid for the returned product.
Return shipping costs paid by the customer are not included in the refund unless otherwise required by applicable law or specifically agreed by Sorevana Sleep.
If a discount was applied when purchasing the product, the refund will be based on the amount actually paid for the returned product.
Exchanges
If you would prefer a different product or replacement, please contact us at:
Depending on product availability and the circumstances of your request, we may be able to offer an exchange, replacement, or another suitable solution.
Our customer support team will let you know which options are available.
Order Cancellations
If you would like to cancel or change your order, please contact us as soon as possible at:
We process orders efficiently, so we cannot guarantee that an order can still be changed or canceled once processing has begun.
If your order has already been shipped, it can no longer be canceled and the applicable return procedure will need to be followed after delivery.
U.S. Consumer Rights
Our voluntary return policies and 100-Night Pillow Trial are provided in addition to any consumer rights or remedies that may apply under United States federal or state law.
Nothing in this policy is intended to exclude, restrict, or modify any right or remedy that cannot lawfully be excluded, restricted, or modified.
Consumer rights may vary depending on the circumstances and the state in which you live.
Contact Us
If you have any questions about a return, refund, exchange, or order, please contact our customer support team at:
Please include your order number whenever possible so we can assist you as efficiently as possible.
Sorevana Sleep
Website: www.sorevanasleep.com
Email: info@sorevanasleep.com