Privacy Policy

Last updated: August 18, 2026


At Sorevana Sleep, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, store, disclose, and otherwise process personal information when you visit www.sorevanasleep.com, place an order, contact our customer support team, subscribe to our marketing communications, or otherwise interact with our store.

Sorevana Sleep primarily serves customers in the United States. The business operating the store is based in Spain. As a result, different privacy laws may apply depending on the circumstances, including applicable European Union data protection requirements and United States federal or state privacy laws.


Information We Collect

Depending on how you use our website, we may collect personal information including:

  1. Your full name

  2. Email address

  3. Phone number

  4. Billing address

  5. Shipping address

  6. Order and purchase details

  7. Payment confirmation and transaction information

  8. Information you provide when contacting customer support

  9. Return, refund, and exchange information

  10. Device and browser information

  11. IP address

  12. Website activity, such as pages viewed, products viewed, and items added to your cart

  13. Marketing preferences and subscription information

  14. Advertising and campaign interaction information

  15. Information you voluntarily provide when participating in promotions or giveaways


We aim to collect only information reasonably necessary to operate our online store, fulfill orders, provide customer support, improve our services, communicate with customers, protect our business, and comply with applicable legal obligations.


How We Collect Your Information

We may collect personal information directly from you when you:

  • Place an order

  • Create or use an account

  • Enter your information during checkout

  • Contact our customer support team

  • Request a return, refund, or exchange

  • Subscribe to marketing communications

  • Participate in a promotion or giveaway

  • Complete a form on our website

  • Otherwise interact with our website


Certain information may also be collected automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.

We may also receive information from service providers involved in processing payments, operating our website, marketing our products, preventing fraud, or fulfilling and delivering orders.


How We Use Your Information

We may use personal information to:

  1. Process and fulfill orders

  2. Confirm orders and payments

  3. Arrange shipping and delivery

  4. Provide tracking information and delivery updates

  5. Communicate with you about your order

  6. Provide customer support

  7. Process returns, refunds, and exchanges

  8. Prevent, detect, or investigate fraud, misuse, and security issues

  9. Maintain and improve our website

  10. Analyze website performance and customer experience

  11. Maintain appropriate business, accounting, tax, and transaction records

  12. Send marketing communications where permitted

  13. Administer promotions or giveaways you choose to participate in

  14. Measure and improve the effectiveness of our advertising

  15. Personalize website, advertising, or marketing experiences where permitted

  16. Comply with applicable legal and regulatory obligations

  17. Establish, exercise, or defend legal claims where necessary


Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar laws require us to identify a legal basis for processing personal information, we may rely on one or more of the following:

  • Performance of a contract: where processing is necessary to process and deliver your order or provide a service you requested

  • Legal obligations: where we must retain or process information to comply with tax, accounting, regulatory, or other legal requirements

  • Legitimate interests: where processing is reasonably necessary to operate, secure, improve, or protect our business and those interests are not overridden by your rights

  • Consent: where we ask for and receive your consent, including for certain marketing, cookies, or advertising technologies where required


Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.


Shopify

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform and technology that allows us to operate our website and sell products to you.

When you visit our store, create an account, or place an order, certain personal information may be processed through Shopify's systems, applications, and service providers.

Shopify and its service providers may process or store information in different countries as part of providing their services.

Shopify handles personal information in accordance with its own privacy practices and applicable agreements with merchants.


Payments

Payments made through our website are processed using third-party payment providers.

Depending on the payment methods available at checkout, payment options may include major credit or debit cards, PayPal, or other payment methods displayed during checkout.

Payment information required to complete your transaction is processed by the relevant payment provider.

Sorevana Sleep does not generally receive or store your complete credit or debit card number.

We may receive limited transaction information, such as:

  • Payment status

  • Transaction reference

  • Amount paid

  • Payment method used


Payment providers have their own privacy and security practices governing how they process payment information.


Sharing Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our store and provide our services.

These parties may include:

  1. Shopify

  2. Payment processors and payment providers

  3. Suppliers

  4. Fulfillment partners

  5. Shipping and delivery carriers

  6. Customer service providers

  7. Klaviyo

  8. Meta

  9. Advertising and marketing platforms

  10. Email service providers

  11. Website hosting and technical service providers

  12. Analytics and website performance providers

  13. Fraud prevention and security providers

  14. Professional advisers

  15. Government agencies, regulators, courts, or other authorities where required by law

 

We aim to disclose only the information reasonably necessary for the relevant service or purpose.

For example, a supplier or fulfillment partner may require your name, delivery address, telephone number, and order information to prepare and ship your order.

 

Suppliers & Direct Fulfillment

Some products purchased through Sorevana Sleep may be shipped directly from our suppliers or fulfillment partners.

To process and deliver these orders, we may provide relevant personal information to the supplier or fulfillment partner.

This may include:

  • Your name

  • Shipping address

  • Telephone number where required by the carrier

  • Order details

  • Product information

  • Delivery information

 

Some of our suppliers and fulfillment partners may be located outside the United States and European Economic Area, including in China.

We provide information only where reasonably necessary for order fulfillment, delivery, returns, and related customer service purposes.

 

International Data Transfers

Because Sorevana Sleep operates an international ecommerce business and uses suppliers, technology providers, payment providers, and other service providers in different countries, personal information may be processed, stored, or accessed outside your country of residence.

This may include transfers of personal information outside the European Economic Area.

Where European data protection law requires safeguards for an international transfer, we may rely on an applicable legal transfer mechanism, such as:

  • An adequacy decision

  • Standard Contractual Clauses approved by the European Commission

  • Another legally permitted transfer mechanism

Our service providers may also maintain their own international data transfer arrangements where applicable.

 

Klaviyo & Email Marketing

We use Klaviyo to help manage email marketing, newsletter subscriptions, and customer communications.

When you subscribe to our marketing communications, place an order, or interact with our website, certain information may be shared with or processed through Klaviyo.

Depending on how you interact with Sorevana Sleep, this may include:

  • Your name

  • Email address

  • Phone number, where provided

  • Order and purchase history

  • Products viewed

  • Items added to your cart

  • Website activity

  • Email engagement

  • Marketing preferences

  • Subscription status

 

Klaviyo and related technologies may also help us understand how customers and subscribers interact with our website and communications.

 

We may use this information to:

  • Send newsletters and promotional emails

  • Inform you about products and special offers

  • Send abandoned checkout or product reminders where enabled and permitted

  • Provide relevant product recommendations

  • Understand customer engagement

  • Measure email campaign performance

  • Improve our marketing and customer experience

 

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

You may also contact us at:

 

info@sorevanasleep.com

 

Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications relating to an order, including order confirmations, shipping updates, refund notifications, or customer service communications.

 

Meta Advertising & Meta Pixel

We use Meta advertising services, which may include the Meta Pixel and other Meta Business Tools, to advertise Sorevana Sleep on platforms such as Facebook and Instagram.

Depending on your activity, device settings, cookie preferences, and applicable law, these technologies may collect or receive information such as:

  • Pages visited

  • Products viewed

  • Items added to your cart

  • Checkout activity

  • Purchases

  • Device and browser information

  • IP address

  • Interactions with advertisements

 

We may use this information to:

  • Measure advertising performance

  • Understand how customers interact with our website after seeing an advertisement

  • Improve and optimize advertising campaigns

  • Show more relevant advertisements

  • Measure purchases and other actions resulting from advertising

  • Create or use advertising audiences where permitted

 

Meta may process information received through its technologies in accordance with its own privacy practices.

Some United States privacy laws may define certain disclosures involving advertising technologies as a sale, sharing of personal information, or targeted advertising, even where no money is exchanged for the information.

Where applicable law gives you the right to opt out of these activities, we will provide or honor the applicable privacy choices required by law.

 

Sale or Sharing of Personal Information

We do not sell personal information in exchange for money.

However, we use advertising, analytics, and marketing technologies that may involve providing identifiers, device information, website activity, or similar information to third-party platforms.

Depending on the law that applies to you, certain uses of these technologies may be legally considered a sale, sharing of personal information, or processing for targeted advertising.

Where applicable, you may have the right to opt out of these activities.

You may contact us at:

 

info@sorevanasleep.com

 

Where required by applicable law, additional privacy controls or opt-out methods may also be made available through our website.

 

Marketing Emails

Where permitted by applicable law, we may send marketing communications relating to:

  • Products

  • Special offers

  • Sales

  • Promotions

  • Sorevana Sleep news and updates

 

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

You may also contact us at:

 

info@sorevanasleep.com

 

We will process unsubscribe requests in accordance with applicable legal requirements.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages relating to an order or customer service request.

 

Cookies & Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

  1. Keep the website functioning correctly

  2. Remember preferences

  3. Maintain your shopping cart

  4. Support secure checkout

  5. Understand how visitors use our website

  6. Measure website traffic and performance

  7. Improve our store and customer experience

  8. Measure advertising and marketing effectiveness

  9. Help provide relevant advertising and communications

  10. Detect fraud or security threats

 

Some technologies are necessary for essential website functions, while others may be used for analytics, personalization, or marketing.

Our website may use technologies provided by third parties including Shopify, Klaviyo, and Meta.

Where consent is required for non-essential cookies or similar technologies, we will request consent or otherwise provide appropriate choices in accordance with applicable law.

You may also be able to manage or block certain technologies using your browser settings or privacy controls available through our website.

Disabling certain technologies may affect how parts of the website function.

 

Advertising & Analytics

We use advertising, marketing, and measurement services, including Meta and Klaviyo, to better understand how customers interact with Sorevana Sleep.

These services may use cookies, pixels, and similar technologies to collect information about website visits, product interactions, advertising engagement, and purchases.

This information may help us:

  • Understand which parts of our website are performing well

  • Measure advertising effectiveness

  • Improve customer experience

  • Improve email marketing

  • Make advertising and communications more relevant

  • Understand how customers discover and use our store

 

Information processed by these third-party services may also be subject to their own privacy policies and data processing practices.

 

Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We use established ecommerce, payment, marketing, and technology providers and take security measures appropriate to the nature of our online store.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted or stored electronically.

 

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legitimate business or legal purposes.

This may include retaining information to:

  • Complete and manage orders

  • Process returns and refunds

  • Provide customer service

  • Maintain accounting and transaction records

  • Manage marketing subscriptions

  • Resolve disputes

  • Prevent fraud

  • Establish or defend legal claims

  • Meet tax, legal, and regulatory requirements

 

Retention periods may therefore vary depending on the type of information and why it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

 

Your Privacy Rights

Depending on your location and the privacy laws that apply to the processing of your information, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request restriction of certain processing

  • Object to certain processing

  • Request a portable copy of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain targeted advertising, sale, or sharing activities where applicable

  • Lodge a complaint with an appropriate data protection or privacy authority

 

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain certain information for accounting, tax, fraud prevention, transaction records, legal obligations, or the establishment or defense of legal claims.

 

GDPR & European Privacy Rights

Because the business operating Sorevana Sleep is based in Spain, certain processing of personal information may be subject to the General Data Protection Regulation (GDPR) and applicable Spanish data protection requirements.

Where GDPR rights apply, you may have rights including:

  • Access

  • Rectification

  • Erasure

  • Restriction of processing

  • Data portability

  • Objection to certain processing

  • Withdrawal of consent

  • The right to lodge a complaint with a competent supervisory authority

To exercise a privacy right, please contact:

 

info@sorevanasleep.com

 

We may need to verify your identity before completing certain requests.

 

U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the state and whether the relevant law applies to Sorevana Sleep, these rights may include:

  • The right to know or access personal information

  • The right to request deletion

  • The right to correct inaccurate information

  • The right to obtain a portable copy of certain information

  • The right to opt out of the sale of personal information

  • The right to opt out of sharing for certain advertising purposes

  • The right to opt out of targeted advertising

  • The right to limit certain uses of sensitive personal information

  • The right not to receive unlawful discriminatory treatment for exercising a privacy right

 

Not all rights apply in every state or in every circumstance.

To submit a privacy request, please contact:

 

info@sorevanasleep.com

 

Please include enough information for us to identify your request.

We may need to verify your identity before completing certain requests.

 

California Privacy Rights

If you are a California resident and Sorevana Sleep is subject to the applicable California privacy requirements, you may have additional rights concerning your personal information.

These may include rights to:

  • Know what categories and specific pieces of personal information have been collected

  • Know the purposes for which personal information is used

  • Know categories of third parties to whom information is disclosed

  • Request correction of inaccurate information

  • Request deletion, subject to applicable exceptions

  • Opt out of the sale or sharing of personal information where applicable

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Receive equal service and pricing when exercising applicable privacy rights

Where legally required, we will also honor applicable recognized opt-out preference signals and provide appropriate mechanisms for exercising privacy choices.

 

Exercising Your Privacy Rights

To request access, correction, deletion, or exercise another applicable privacy right, please contact:

 

info@sorevanasleep.com

 

Please provide sufficient information for us to understand and process your request.

For security and privacy reasons, we may need to verify your identity before completing your request.

Where permitted by law, an authorized agent may submit certain requests on your behalf. We may request evidence of the agent's authority where appropriate.

We will respond to valid privacy requests within the period required by applicable law.

 

Deleting Your Personal Information

You may contact us to request deletion of personal information we hold about you.

Where applicable, we will consider the request and delete information that we are not legally or reasonably required to retain.

Certain information may need to be retained for purposes including:

  • Completing transactions

  • Maintaining accounting and financial records

  • Preventing fraud

  • Resolving disputes

  • Meeting legal obligations

  • Establishing or defending legal claims

 

Privacy Questions or Complaints

If you have a question, concern, or complaint about how your personal information has been handled, please contact:

 

info@sorevanasleep.com

 

Please provide enough information for us to understand and investigate your concern.

We will review privacy inquiries and complaints and aim to respond within a reasonable timeframe and within any period required by applicable law.

Nothing in this section limits any right you may have to contact an applicable regulatory or data protection authority.

 

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Once you leave www.sorevanasleep.com, those third parties may collect and process information according to their own privacy policies.

Sorevana Sleep is not responsible for the privacy practices, security, or content of third-party websites that we do not control.

We recommend reviewing the relevant privacy policy before providing personal information to an external website.

 

Children's Privacy

Sorevana Sleep is intended for a general adult audience and is not directed to children under the age of 13.

We do not knowingly seek to collect personal information online from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact:

 

info@sorevanasleep.com

 

We will review the matter and take appropriate action where required.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, service providers, business practices, or legal requirements.

When changes are made, the updated version will be published on this page and the Last updated date will be revised.

We recommend reviewing this Privacy Policy periodically.

 

Contact Us

If you have any questions about this Privacy Policy or how Sorevana Sleep handles personal information, please contact us:

 

Sorevana Sleep

Email: info@sorevanasleep.com
Website: www.sorevanasleep.com
Business location: Hondón de las Nieves, Alicante, Spain