Contact Information and Legal Notice
Last updated: August 18, 2026
This page provides the contact and business information for Sorevana Sleep and explains how customers can contact us with questions, concerns, or complaints.
Store Details
Store name: Sorevana Sleep
Website: www.sorevanasleep.com
Customer support email: info@sorevanasleep.com
Sorevana Sleep operates as an online store.
Business Information
Legal business owner: Jerry Donker
Tax identification number (NIE/NIF): Z3116622N
Business address: 03688 Hondón de las Nieves, Alicante, Spain
Sorevana Sleep is the store and brand name used for the online store available through www.sorevanasleep.com.
Although Sorevana Sleep primarily serves customers in the United States, the business is operated from Spain.
Customer Support
If you have a question about your order, shipping, delivery, returns, refunds, products, payments, or any other matter, please contact our customer support team at:
To help us assist you as efficiently as possible, please include:
-
Your full name
-
Your order number, where applicable
-
The email address used when placing your order
-
A clear description of your question or issue
-
Clear photos where your inquiry relates to a damaged, defective, incorrect, or otherwise problematic product
Providing complete information helps us review your inquiry more quickly.
Order Inquiries
If your inquiry relates to an existing order, please include your order number in your message.
We can assist with questions relating to:
-
Order status
-
Shipping and tracking
-
Delivery
-
Incorrect delivery information
-
Product questions
-
Returns
-
Refunds
-
Damaged, defective, or incorrect items
For shipping and delivery information, please also refer to our Order & Delivery Policy.
For returns and refunds, please refer to our Returns & Refund Policy.
Returns
Please contact us before sending any product back.
Return packages must be sent to the return address provided by our customer support team.
The correct return address may differ depending on the product, supplier, or fulfillment partner and may be located outside the United States, including in China.
100-Night Pillow Trial
Eligible Sorevana Sleep pillows are covered by our 100-night trial, subject to the terms and conditions set out in our Returns & Refund Policy.
30-Day Returns for Other Products
Bedding, pillowcases, sleep masks, and other accessories may be eligible for return within 30 days of receiving your order, provided they meet the conditions stated in our Returns & Refund Policy.
Please do not send any return without first receiving the correct return instructions and return address from our customer support team.
Our voluntary return policies do not limit any rights or remedies that cannot lawfully be excluded under applicable law.
Response Times
We aim to respond to customer inquiries as quickly as reasonably possible.
Response times may occasionally be longer during:
-
Peak sale periods
-
Weekends
-
Public holidays
-
Periods of unusually high customer demand
If you have already contacted us about the same matter, we recommend replying to your existing email conversation rather than sending multiple separate inquiries.
This helps us keep all relevant information together and assist you more efficiently.
Our Customer Support Approach
At Sorevana Sleep, we aim to provide clear, fair, and helpful customer support.
If something is not right with your order, please contact us so that we can review the situation and determine the appropriate next steps.
Where applicable, we may ask for additional information or photographs to help us understand and resolve your inquiry.
Customer inquiries will be handled in accordance with our store policies and applicable legal requirements.
Complaints
If you are dissatisfied with a product, service, or the way an issue has been handled, you can submit a complaint by email to:
Please include:
-
Your full name
-
Your order number, if applicable
-
A clear description of the issue
-
Details of any previous communication with us
-
The outcome you are seeking
We will review your complaint and aim to respond within a reasonable timeframe.
U.S. Consumer Rights
Nothing on this page or elsewhere on our website is intended to exclude, restrict, or modify any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.
Where applicable, purchases made through Sorevana Sleep will be handled in accordance with applicable United States federal and state consumer protection requirements.
Our voluntary store policies operate in addition to any rights that cannot legally be excluded.
Website Information
We aim to keep the information displayed on www.sorevanasleep.com accurate, clear, and up to date.
However, occasional errors may occur in product descriptions, pricing, availability, images, or other website information.
If we identify an error that affects an order you have placed, we will take reasonable steps to contact you and resolve the matter appropriately.
If you notice information on our website that you believe is incorrect, please contact us at:
Product Images & Colors
We make reasonable efforts to present product images, colors, and details as accurately as possible.
However, the appearance of colors may vary slightly depending on photography, lighting, screen settings, and the device being used.
Measurements may also vary slightly where products are measured manually.
Nothing in this section limits any rights you may have where a product does not correspond with its description or where applicable law provides otherwise.
Privacy
Personal information submitted when contacting us is handled in accordance with our Privacy Policy.
This may include information provided in connection with:
-
Orders
-
Customer support
-
Returns and refunds
-
Complaints
-
Newsletter subscriptions
-
Promotions
-
Website interactions
Please review our Privacy Policy for more information about how Sorevana Sleep collects, uses, stores, and protects personal information.
Other Store Policies
Your use of our website and purchases from Sorevana Sleep may also be subject to our:
-
Terms of Service
-
Order & Delivery Policy
-
Returns & Refund Policy
-
Privacy Policy
We recommend reviewing these policies before placing an order.
Contact Us
For customer support, order questions, returns, refunds, complaints, or general inquiries, please contact:
Sorevana Sleep
Operated by: Jerry Donker
Email: info@sorevanasleep.com
Website: www.sorevanasleep.com
Business address: 03688 Hondón de las Nieves, Alicante, Spain